Volume 5 - Vol5,Medical Ethics and History of Medicine
ijdld 2005, 5 - Vol5,Medical Ethics and History of Medicine: 15-23 |
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Asghari F, Majdzadeh R. RESPONSIVENESS: CONCEPT AND IMPORTANCE . ijdld 2005; 5 :15-23
URL: http://ijdld.tums.ac.ir/article-1-5036-en.html
URL: http://ijdld.tums.ac.ir/article-1-5036-en.html
Abstract: (5207 Views)
Responsiveness formally is defined as "the ability of health system to meet the population's legitimate expectations regarding their interaction with the health system, apart from expectations for improvement in health or wealth" and the population legitimate expectations have been defined in terms of international human rights norms and professional ethics.
World Health Organization has considered responsiveness as one of health system goals and a part of system performance assessment. This organization has developed a frame work for responsiveness measuring, according to which the concept of responsiveness has been operationalised in eight domains including: 1)respect for dignity , 2)autonomy, 3)confidentiality, 4)prompt attention, 5)quality of basic amenities , 6)communication , 7)access to social support network and 8)choice of health care providers.
There is merit in improving responsiveness even if the other intrinsic goals are not affected. Responsiveness information can be used by policy makers for improving well being of people and their satisfaction.
Keywords: Responsiveness
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